Cat Robot Cookie and Tracking Technologies Policy

Effective Date: October 1, 2024
Last Updated: September 15, 2024

Cat Robot is committed to transparency regarding the tracking technologies we use across our websites, mobile applications, and connected devices. This Cookie Policy explains how we use cookies and similar technologies, what data they collect, and how you can control their use.

What Are Cookies and Similar Technologies?

Cookies are small text files stored on your device when you visit websites. They contain information that helps identify your device during current and future visits. These files enable various functions including remembering your preferences, analyzing site usage, and personalizing content.

Besides traditional cookies, we employ several related technologies that serve similar purposes:

• Web beacons (also called pixels or clear gifs) are transparent image files that track when you've opened content or visited a webpage
• Local storage objects use your browser's storage capabilities to maintain larger amounts of data for enhanced functionality
• Device fingerprinting creates a profile based on your device's technical characteristics to recognize return visits
• Session replay tools record interactions with our sites to help us understand usability issues
• Software development kits (SDKs) in our mobile applications provide functionality similar to cookies within the app environment

These technologies collectively enable us to deliver secure, personalized experiences across our digital platforms while gathering insights to improve our services.

Categories of Tracking Technologies We Use

Essential Cookies

Essential cookies are strictly necessary for our websites and applications to function properly. They enable core features such as security, network management, and account access. These cookies don't store personally identifiable information and cannot be disabled without severely impacting your ability to use our services.

Examples include:

• Authentication cookies that maintain your login session
• Security cookies that detect suspicious activities
• Load balancing cookies that distribute traffic across servers
• Shopping cart cookies that remember items you've selected for purchase

Because these cookies are required for basic operation, they are always active and not subject to consent requirements in most jurisdictions.

Functional Cookies

Functional cookies enhance your experience by remembering your preferences and settings. They allow our sites to provide personalized features and improved usability without being strictly necessary for operation.

Examples include:

• Language preference cookies that display content in your preferred language
• Theme selection cookies that remember your display preferences
• Location cookies that provide regionally relevant content
• Recently viewed items cookies that facilitate navigation

You can disable functional cookies, but doing so may limit certain features and make your experience less convenient.

Analytics and Performance Cookies

Analytics cookies help us understand how visitors interact with our websites and applications by collecting anonymous information about page visits, interaction patterns, and feature usage. This data allows us to identify usability issues, optimize performance, and develop improvements based on actual user behavior.

Examples include:

• Page view tracking that measures which content is most popular
• Click pattern analysis that shows how users navigate through our sites
• Error logging cookies that help identify technical problems
• Performance measurement cookies that track page load times

These cookies collect data in an aggregated form and typically don't contain personal information. However, IP addresses and unique identifiers may be processed to distinguish users within analytics systems.

Marketing and Advertising Cookies

Marketing cookies track your browsing habits to deliver advertising relevant to your interests. They measure the effectiveness of our advertising campaigns and help us reach potential customers through targeted promotions.

Examples include:

• Retargeting cookies that show Cat Robot ads on other websites after you've visited our site
• Conversion tracking cookies that measure when ads lead to purchases
• Audience building cookies that identify potential customer segments
• Ad frequency cookies that prevent the same advertisement from appearing too often

We share data collected through marketing cookies with advertising partners to measure and improve campaign performance. You have the right to disable these cookies without affecting your access to our core services.

How We Use Information Collected by Cookies

Information gathered through cookies enables us to:

• Recognize your device when you return to our sites to provide a seamless experience
• Secure your account by detecting suspicious login attempts or unauthorized access
• Remember your preferences including language, region, and display settings
• Analyze site performance to identify and fix technical issues or slow-loading pages
• Understand navigation patterns to improve site structure and content organization
• Measure feature usage to prioritize development of popular functionality
• Personalize content based on your browsing history and demonstrated interests
• Target advertising to reach potential customers with relevant promotions
• Evaluate marketing effectiveness to optimize our advertising investments
• Develop new products informed by actual usage patterns and identified needs

All data collected through cookies is processed according to our Privacy Policy, which outlines our commitments to data protection, security measures, and your privacy rights.

Third-Party Cookies and Data Sharing

Our websites and applications include cookies from trusted third-party service providers who assist with analytics, advertising, customer support, and functionality. These partners may receive and process data collected on our platforms according to their own privacy policies and data handling practices.

Key third-party services we use include:

• Google Analytics for website performance measurement and visitor insights
• Facebook Pixel for advertising conversion tracking and audience targeting
• Hotjar for user behavior recording and heatmap visualization
• Intercom for customer support chat functionality
• Stripe for secure payment processing
• AWS for infrastructure and cloud services
• Optimizely for A/B testing and user experience optimization

When third parties process data collected through our sites, we implement data processing agreements that establish appropriate safeguards and processing limitations. However, these companies may combine information from our sites with data from other sources according to their own terms.

We recommend reviewing the privacy policies of these companies if you want to understand their data practices more thoroughly.

Cookie Lifespan

Cookies vary in how long they remain on your device:

• Session cookies expire when you close your browser, leaving no trace on your device after the browsing session ends
• Persistent cookies remain on your device for a specified period, ranging from hours to years, depending on their purpose
• Permanent cookies have very long expiration dates and effectively remain until manually deleted

Most browsers allow you to view all stored cookies along with their expiration dates through browser settings. We regularly review cookie durations to ensure they remain appropriate for their intended purpose and minimize unnecessary data retention.

Your Cookie Choices and Consent

We respect your right to control cookies and provide several ways to manage your preferences:

Cookie Preference Center

Our websites feature a comprehensive Cookie Preference Center accessible via the "Cookie Settings" link in the website footer. This interface allows you to:

• View detailed information about each cookie category
• Enable or disable non-essential cookie categories independently
• Update your preferences at any time during your visit

Essential cookies cannot be disabled through this interface as they are required for basic site functionality and security.

Browser Controls

Most web browsers provide native cookie management tools that let you:

• Delete all existing cookies
• Block cookies from specific sites
• Block third-party cookies while allowing first-party cookies
• Browse in "private" or "incognito" mode to prevent persistent cookie storage

Instructions for managing cookies in popular browsers:

• Chrome: Settings → Privacy and Security → Cookies and other site data
• Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Edge: Settings → Site permissions → Cookies and site data

Mobile App Settings

For our mobile applications, tracking preferences can be managed through:

• In-app privacy settings accessible through the account menu
• Device-level advertising ID controls in your device settings
• Operating system privacy controls for location, camera, and microphone access

iOS users can use Apple's App Tracking Transparency controls to limit cross-app tracking. Android users can reset their advertising ID or opt out of personalized ads through Google settings.

Do Not Track Signals

Some browsers transmit "Do Not Track" signals. While there is no industry consensus on how companies should respond to these signals, we make reasonable efforts to honor them by disabling analytics and marketing cookies when detected.

Data Transfers and International Processing

Cookie data may be processed in countries outside your residence, including the United States where our primary servers are located. When we transfer data internationally, we implement appropriate safeguards including:

• Standard contractual clauses approved by relevant data protection authorities
• Data processing agreements with strict security and confidentiality requirements
• Vendor assessments to verify compliance with privacy regulations

For EU/UK residents, data transfers to non-adequate jurisdictions occur only with appropriate legal mechanisms in place to protect your information according to GDPR standards.

Children's Privacy

Our websites and services are not directed at children under 16. We do not knowingly use cookies to collect information from children. If we discover we have inadvertently collected data from a child, we promptly delete it and adjust our systems to prevent recurrence.

Parents or guardians who believe we may have collected information from their child should contact our privacy team at privacy@catrobot.com

Changes to This Cookie Policy

We periodically update this Cookie Policy to reflect changes in our practices, the technologies we use, or legal requirements. When we make material changes, we will:

• Post the updated policy on our websites with a revised "Last Updated" date
• Display a prominent notice on our websites informing visitors of the update
• For significant changes, send email notifications to registered users

We encourage you to review this policy periodically to stay informed about our use of cookies and similar technologies.

Contact Us About Cookies

If you have questions about our Cookie Policy or how we use tracking technologies, please contact us:

• Email: privacy@catrobot.com
• Phone: +1 (555) 123-4567
• Mail: Cat Robot Privacy Office, 123 Tech Plaza, Suite 400, San Francisco, CA 94105, USA

For EU/UK specific inquiries:

• EU Representative: eu-privacy@catrobot.com
• EU Office: Cat Robot EU Representative, Berliner Strasse 29, 10715 Berlin, Germany

We aim to respond to all inquiries within 30 days.

Cookie Glossary

• First-party cookies: Set directly by the Cat Robot website domain you are visiting
• Third-party cookies: Set by domains other than the website you are currently visiting
• Persistent cookies: Remain on your device between browsing sessions until they expire or are deleted
• Session cookies: Temporary cookies that are deleted when you close your browser
• HTTP cookies: Standard browser cookies stored as text files
• Flash cookies: Local stored objects using Adobe Flash technology (becoming less common)
• Pixel tags: Tiny transparent images that track when a page or email has been viewed
• Local storage: Browser feature that stores data without an expiration date

Understanding these terms helps clarify how different technologies affect your privacy and browsing experience.