Comprehensive Coverage for Your Peace of Mind

At Cat Robot, we stand behind the quality and durability of every product we sell. Our warranty and protection plans are designed to provide comprehensive coverage against defects, malfunctions, and accidental damage, ensuring your investment remains protected for years to come.

Standard Manufacturer's Warranty

Every Cat Robot product comes with our industry-leading standard manufacturer's warranty at no additional cost. This warranty covers:

Coverage Period: 1 full year from the date of purchase What's Covered:

• Manufacturing defects
• Electrical component failures
• Software malfunctions
• Motor and mechanical issues
• Power supply problems
• Sensor malfunctions
• LED/display failures

What's Not Covered:

• Accidental damage
• Water damage
• Unauthorized modifications
• Normal wear and tear
• Consumable parts (filters, brushes)
• Cosmetic damage not affecting functionality
• Damage from improper use or maintenance

To make a warranty claim, simply contact our warranty department at Catrobot.support@gmail.com or call +1 (555) 123-4567 with your order number and a description of the issue. Our technicians will guide you through our streamlined warranty process.

Extended Protection Plans

For additional peace of mind beyond the standard warranty period, Cat Robot offers tiered extended protection plans:

Silver Plan (Additional 1 Year - $49.99)

• Extends manufacturer's warranty coverage to 2 years
• Includes one free annual maintenance check
• Priority technical support
• 50% discount on replacement parts after warranty coverage

Gold Plan (Additional 2 Years - $89.99)

• Extends manufacturer's warranty coverage to 3 years
• Includes two free annual maintenance checks
• 24/7 premium technical support
• Free replacement parts during coverage period
• One-time accidental damage coverage (up to $150 value)

Platinum Plan (Additional 3 Years - $129.99)

• Extends manufacturer's warranty coverage to 4 years
• Includes annual maintenance checks for the life of the plan
• 24/7 dedicated premium technical support
• Free replacement parts during coverage period
• Two instances of accidental damage coverage
• One free battery replacement (for applicable products)
• 30% discount on your next Cat Robot purchase

Protection plans must be purchased within 30 days of product purchase. Coverage begins immediately following the expiration of the standard manufacturer's warranty.

Accidental Damage Protection

Available as a standalone purchase or included in Gold and Platinum protection plans, our Accidental Damage Protection covers incidents the standard warranty doesn't, including:

• Drops and impacts
• Liquid spills
• Screen cracks
• Electrical surges
• Pet damage
• Heat damage (non-fire related)

Accidental Damage Protection can be added to any product for $39.99 per year and covers up to two incidents per year with a $49 service fee per claim.

Commercial Warranty Options

For business customers deploying Cat Robot products in commercial environments, we offer specialized commercial warranty packages. These include:

• Volume discounting on protection plans
• On-site service options
• Next-business-day replacement
• Custom coverage terms based on deployment size
• Dedicated account manager

Contact our business solutions team at Catrobot.support@gmail.com for customized commercial warranty quotes.

Warranty Transfer Policy

Standard warranties and protection plans are transferable one time to a new owner. To transfer coverage, the new owner must register the product under their name by contacting our warranty department with:

• Original purchase information
• New owner contact details
• Product serial number
• Transfer fee of $15

Making a Warranty Claim

Our warranty claim process is designed to minimize downtime and frustration:

1. Contact: Reach out to our warranty department at +1 (555) 123-4567 or Catrobot.support@gmail.com
2. Diagnosis: Our technicians will troubleshoot the issue remotely when possible
3. Verification: We'll verify your warranty coverage and issue status
4. Resolution: Based on diagnosis, we'll either:
   • Send replacement parts with installation instructions
   • Issue a return authorization for repair
   • Arrange for a replacement product
   • Schedule an in-home service visit (for select products)

Most warranty claims are processed within 3-5 business days, with expedited service available for Platinum Plan members.

Warranty FAQs

Q: Does my warranty cover international usage? A: Yes, all Cat Robot warranties are honored worldwide, though service options may vary by location.

Q: What documentation do I need for warranty service? A: We recommend keeping your original receipt, but warranty coverage can often be verified using your account purchase history or product serial number.

Q: Can I purchase a protection plan after the initial 30-day window? A: Limited protection options may be available after the initial period. Contact our customer service team at +1 (555) 123-4567 to discuss your specific situation.

Q: How many warranty claims can I make? A: There is no limit to the number of valid manufacturer's warranty claims. Protection plans specify coverage limits for accidental damage claims.

For complete warranty terms and conditions, please visit our detailed warranty documentation page or contact us at Catrobot.support@gmail.com