Cat Robot is committed to providing exceptional smart home solutions while maintaining clear expectations for all users. These Terms of Service ("Terms") establish the legal relationship between you and Cat Robot, Inc. ("Cat Robot," "we," or "us") when you access or use our products, applications, websites, and services (collectively, the "Services").

By creating an account, downloading our applications, or using any Cat Robot product, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you disagree with any part of these Terms, please refrain from using our Services.

Account Registration and Security

To access most Cat Robot Services, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities occurring under your account. We implement industry-standard security measures, but cannot guarantee absolute security.

You agree to promptly notify us of any unauthorized access to your account or any other security breach. For account security reasons, we may suspend access to your account if we suspect unauthorized activity. We reserve the right to remove or reclaim usernames that violate trademarks or impersonate others.

Users must be at least 18 years old to create an account independently. Parents or legal guardians may create sub-accounts for minor household members under their supervision and remain responsible for all activities on those sub-accounts.

Authorized Use and Restrictions

Cat Robot grants you a limited, non-exclusive, non-transferable license to use our Services for their intended purposes. Our products and software are designed for personal, residential use unless explicitly stated otherwise in product-specific terms.

You must not use our Services to violate laws or regulations, infringe intellectual property rights, or harm others. Prohibited activities include unauthorized access to our systems, interference with service operation, and sharing exploits or vulnerabilities without proper disclosure to our security team.

Reverse engineering, decompiling, or attempting to derive source code from our software is prohibited except where expressly permitted by applicable law. You may not use our Services for commercial purposes without obtaining appropriate licensing from Cat Robot. Automated access or "scraping" of our websites or applications is forbidden without our prior written consent.

Hardware and Software Terms

Cat Robot hardware products are sold with limited warranties as detailed in product documentation. Physical damage from misuse, accidents, or unauthorized modifications typically voids warranty coverage. Our warranty policy is available at www.catrobot.com/warranty 

Our software is licensed, not sold, and remains the property of Cat Robot and its licensors. Software updates may be installed automatically to address security vulnerabilities, fix bugs, or add features. While you can typically adjust update settings through your account preferences, certain critical security updates may be mandatory.

Some products require continuous internet connectivity and a valid Cat Robot account to maintain full functionality. Service interruptions may occur for maintenance or technical issues, and certain features may be temporarily unavailable during these periods.

Subscription Services

Certain Cat Robot features require ongoing subscription payments after initial hardware purchase. Current subscription prices and included features are listed at www.catrobot.com/subscriptions and within our mobile application.

Subscriptions automatically renew until cancelled. You can cancel renewal through your account settings at least 24 hours before the next billing cycle. We may change subscription prices with 30 days' advance notice. If you do not agree to price changes, you can cancel your subscription before the new price takes effect.

Trial periods automatically convert to paid subscriptions unless cancelled before the trial ends. Payment method details required for trials will be stored for automatic conversion but not charged during the trial period.

Data Collection and Privacy

Your use of Cat Robot products and services involves collection of various data types, including device status, usage patterns, and environmental information. Our Privacy Policy at www.catrobot.com/privacy details what information we collect and how we use it.

You control certain data collection through privacy settings in your account dashboard. While you can limit some data collection, core functionality may be affected if essential operational data is restricted. For home monitoring features, you are responsible for complying with local laws regarding recording or monitoring activities.

Data collected may be used to improve our products and services, troubleshoot issues, and develop new features. Aggregated, anonymized data may be used for research and analysis without identifying individual users.

User Content and Feedback

You retain ownership of content you create using our Services, including custom automation routines, device configurations, and shared recording clips. By sharing content through our platforms, you grant Cat Robot a non-exclusive license to use, display, and distribute that content for service operation and improvement.

When you provide feedback, suggestions, or ideas about our products, you grant us permission to use this input without compensation. While we value your suggestions, we cannot guarantee implementation of any specific feedback.

Intellectual Property Rights

Cat Robot and its licensors retain all intellectual property rights related to our Services. Our trademarks, logos, product names, and service names are protected and may not be used without prior written permission except when referencing our products in accordance with fair use principles.

Our mobile applications, websites, and device software contain proprietary code and content protected by copyright laws. Unauthorized reproduction or distribution of our software or documentation violates our rights and may subject you to legal liability.

Third-Party Services and Integrations

Cat Robot products may integrate with third-party services and devices to expand functionality. These integrations are subject to both our Terms and the third party's terms of service. We are not responsible for the availability, security, or privacy practices of third-party services.

When you connect our products to third-party services like voice assistants or smart home platforms, data may be exchanged between systems according to your configuration settings. Review privacy policies of both Cat Robot and the third party to understand combined data practices.

Third-party integrations may be modified or discontinued if the third party changes their systems or terminates their relationship with Cat Robot. We will provide reasonable notice when possible but cannot guarantee continuity of all integrations.

Service Modifications and Termination

We continuously evolve our Services and may add, modify, or remove features over time. Major functionality changes will be announced through our website, email notifications, or in-app messages when feasible.

Cat Robot reserves the right to suspend or terminate access to Services for users who violate these Terms, engage in fraudulent activities, or abuse our systems. If your account is terminated for violations, you may not create a new account without our express permission.

We may discontinue specific products or services with reasonable notice. For cloud-based features, we will provide at least 90 days' notice before discontinuation and offer data export options when technically feasible.

Limitation of Liability

To the maximum extent permitted by law, Cat Robot will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our Services. This includes but is not limited to lost profits, data loss, business interruption, and property damage.

Our total liability for any claims related to these Terms or our Services shall not exceed the amount you paid to Cat Robot for the product or service giving rise to the claim during the previous 12 months. These limitations apply regardless of the legal theory asserted and whether we have been advised of the possibility of such damages.

Some jurisdictions do not allow exclusion of implied warranties or limitation of liability for certain damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the greatest extent permitted by applicable law.

Warranty Disclaimers

Cat Robot products are covered by limited hardware warranties as specified in product documentation. Except for these express warranties, our Services are provided "as is" and "as available" without warranties of any kind, either express or implied.

We do not warrant that our Services will be uninterrupted, secure, error-free, or free from viruses or other harmful components. While we implement reasonable security measures, no system can guarantee absolute security against sophisticated attacks or technical malfunctions.

To the extent permitted by law, we disclaim all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. These disclaimers do not affect statutory rights that cannot be excluded under applicable consumer protection laws.

Indemnification

You agree to indemnify, defend, and hold harmless Cat Robot and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of our Services, your violation of these Terms, or your violation of any rights of another party.

We reserve the right to assume exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of such claims. This indemnification provision survives termination of these Terms.

Dispute Resolution

For any dispute with Cat Robot, you agree to first contact us and attempt to resolve the dispute informally. Most concerns can be addressed through our customer support channels at support@catrobot.com or by calling (555) 123-4567.

If informal resolution is unsuccessful, disputes will be resolved through binding arbitration conducted by the American Arbitration Association under its Consumer Arbitration Rules, unless you opt out of arbitration within 30 days of account creation by emailing arbitration-opt-out@catrobot.com

Arbitration proceedings will be conducted individually, not as part of a class action. The arbitration will take place in San Francisco, California, or at another mutually agreed location. The arbitrator's decision will be final and binding except for limited appeal rights under the Federal Arbitration Act.

Small claims court disputes and intellectual property enforcement actions may be brought in competent courts without first engaging in arbitration. Any court proceedings must be filed in San Francisco County, California, and both parties consent to venue and personal jurisdiction there.

International Use

Cat Robot products and services are designed primarily for use in the United States, though many offerings are available internationally. When using our Services outside the US, you remain responsible for compliance with both these Terms and all applicable local laws.

Features, pricing, and availability may vary by region due to regulatory requirements or business decisions. Product certifications and compliance with local standards may differ across markets. Services requiring cellular connectivity may have different performance characteristics based on local network availability.

Export control laws may restrict shipping or provision of certain products and services to specific countries or individuals. We comply with these restrictions and reserve the right to decline transactions prohibited by export regulations.

General Provisions

These Terms constitute the entire agreement between you and Cat Robot regarding your use of our Services, superseding any prior agreements. Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, sale of assets, or by operation of law without restriction.

Notices to you may be provided via email, in-app notifications, or postings on our website. Notices to us should be sent to legal@catrobot.com or Cat Robot Legal Department, 123 Tech Plaza, Suite 400, San Francisco, CA 94105.

Changes to Terms

We may modify these Terms at any time by posting the revised version on our website or within our mobile application. Material changes will be communicated through email notifications or prominent notices before they take effect. Your continued use of our Services after changes become effective constitutes acceptance of the updated Terms.

If you disagree with the revised Terms, you should discontinue using our Services. Previous versions of these Terms may be available upon request for reference purposes.

Contact Information

If you have questions about these Terms or our Services, please contact us:

Email: legal@catrobot.com

Phone: (555) 123-4567
Address: Cat Robot, Inc.
123 Tech Plaza, Suite 400
San Francisco, CA 94105
USA

Business hours: Monday-Friday, 9:00 AM - 5:00 PM Pacific Time

Last Updated: September 15, 2024