Cat Robot Comprehensive Shipping Guide

At Cat Robot, we understand that receiving your smart home automation products quickly and safely is essential to your satisfaction. We've developed a robust shipping infrastructure to ensure your purchases arrive promptly, regardless of your location. This detailed shipping information guide outlines our policies, procedures, and options to help you make informed decisions when placing your order.

Domestic Shipping Options

Cat Robot offers multiple shipping methods within the United States to accommodate different needs and timelines:

Standard Shipping (5-7 Business Days) Our most economical option delivers your products within a week to most continental U.S. addresses. Standard shipping is complimentary for all orders over $50, making it an excellent choice for most purchases. For orders under $50, a flat rate of $8.99 applies. Standard shipping utilizes major carriers including USPS, UPS, and FedEx Ground, selected based on efficiency to your location.

Expedited Shipping (2-3 Business Days) When you need your Cat Robot products sooner, our expedited service ensures delivery within 2-3 business days to most locations. This service costs $14.99 for orders under $100 and $9.99 for orders over $100. Expedited shipments are primarily fulfilled through UPS 3-Day Select or FedEx Express Saver services.

Priority Shipping (1-2 Business Days) For urgent needs, our priority shipping option delivers your purchase within 1-2 business days to most U.S. addresses. This premium service costs $24.99 regardless of order value and utilizes UPS 2nd Day Air or FedEx 2Day services to ensure rapid delivery.

Next-Day Delivery When time is critical, select our next-day delivery option at checkout. For $39.99, your order will arrive the next business day if placed before 1:00 PM Eastern Time. Orders placed after this cutoff will ship the following business day. This service uses UPS Next Day Air or FedEx Priority Overnight.

Shipping to Alaska, Hawaii, and U.S. Territories

We proudly serve customers throughout all U.S. territories, though some special considerations apply:

• Standard shipping to Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands typically takes 7-10 business days
• Free standard shipping threshold increases to $100 for these destinations
• Expedited and Priority options are available at an additional $10 surcharge
• Next-Day delivery is not available for these locations
• Some oversized items may incur additional shipping fees based on dimensional weight

International Shipping

Cat Robot ships to over 75 countries worldwide through our global logistics network. International shipping rates and timeframes vary significantly based on destination:

Canada and Mexico

• Standard (7-10 business days): $19.99 or free on orders over $150
• Expedited (3-5 business days): $34.99
• Customs duties and taxes are collected at checkout for a seamless delivery experience

European Union, United Kingdom, Australia, and New Zealand

• Standard (10-14 business days): $29.99 or free on orders over $200
• Expedited (5-7 business days): $49.99
• All applicable VAT and customs fees are calculated and collected at checkout

Other International Destinations

• Standard (14-21 business days): $39.99
• Expedited (7-10 business days): $69.99
• Recipient is responsible for any customs duties, taxes, or fees imposed by the destination country

For a complete list of countries we serve and specific shipping rates, please use our Shipping Calculator tool during checkout.

Order Processing Timeframes

Understanding the complete delivery timeline requires considering both processing and shipping times:

• In-Stock Items: Orders for in-stock items placed before 2:00 PM Eastern Time typically process and ship the same business day. Orders placed after this cutoff ship the following business day.
• Pre-Order Items: Products marked as "Pre-Order" have estimated shipping dates listed on their product pages. Your entire order will ship when all items are available unless you request split shipment.
• Backordered Items: Occasionally, popular products may temporarily sell out. Backordered items display estimated availability dates on their product pages and at checkout.
• Custom or Configured Items: Products requiring personalization or special configuration typically require an additional 1-3 business days of processing time.

Shipping Restrictions and Special Considerations

Certain shipping limitations apply for specific scenarios:

• P.O. Boxes: We can ship to P.O. Boxes via USPS, but expedited and next-day services are not available for these addresses.
• APO/FPO/DPO Addresses: We proudly ship to military addresses using USPS. Standard shipping is free for all orders to military addresses regardless of order value.
• Business Addresses: Deliveries to business addresses only occur Monday through Friday during normal business hours (9:00 AM - 5:00 PM local time).
• Signature Required: Orders valued over $300 automatically require signature upon delivery. You may request signature confirmation for any order during checkout for an additional $3.99.
• Address Verification: Our system automatically verifies delivery addresses against postal databases. If discrepancies are detected, our customer service team may contact you to confirm correct information.

Tracking Your Shipment

Every Cat Robot shipment includes comprehensive tracking capabilities:

• Tracking information is emailed automatically when your order ships
• Live tracking updates are available through your Cat Robot account dashboard
• Text message alerts are available by opting in during checkout
• Package location, estimated delivery date, and delivery confirmation are all provided
• For multi-package orders, each package has individual tracking information

If you need assistance tracking your order, please contact our shipping department with your order number at +1 (555) 123-4567.

Shipping Insurance and Loss Protection

All Cat Robot shipments include basic insurance up to the full value of your purchase. This coverage protects against:

• Lost packages
• Damaged items during transit
• Theft before confirmed delivery
• Weather-related shipping delays beyond carrier guarantees

If your package arrives damaged, please refuse delivery or contact us within 48 hours of receipt with photos of the damage for prompt resolution.

Environmentally Responsible Shipping

Cat Robot is committed to reducing the environmental impact of our shipping operations:

• Our packaging is made from recycled materials and is fully recyclable
• We use right-sized packaging to minimize waste and shipping weight
• Carbon offset credits are purchased for all expedited shipping options
• Our distribution centers utilize energy-efficient systems and practices
• Consolidated shipping options are available to reduce multiple deliveries

Contact Information

For assistance with any shipping-related questions or concerns:

Email: Catrobot.support@gmail.com Phone: +1 (555) 123-4567 Hours: Monday-Friday, 8:00 AM - 8:00 PM Eastern Time

Please have your order number ready when contacting us about specific shipments.